Privacy policy

Privacy Policy

Effective Date: [2025]

At Zoser Travel, we are committed to safeguarding your privacy and ensuring a secure online experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By accessing or using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our website, including when you make inquiries, book a trip, sign up for our newsletter, or contact us for customer support. The information we may collect includes:

Personal Details: Name, email address, phone number, and billing information.
Travel Preferences: Information related to your travel plans and preferences, including destinations, dates, and special requests.
Payment Information: Credit card or other payment details for booking purposes.
Other Information: Any other details you provide to us through forms or communication with our team.

2. How We Use Your Information

We use the collected information for the following purposes:

Booking and Service Provision: To process your bookings, manage your travel arrangements, and provide customer support.
Communication: To send you booking confirmations, updates, promotional offers, newsletters, and other relevant information about our services.
Personalization: To tailor our services to your preferences and improve your overall experience.
Marketing: To inform you about special offers, travel deals, and other services that may interest you. You can opt out of marketing communications at any time.

3. Data Security

We prioritize the security of your personal information. We implement a range of technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: We use secure encryption methods to protect payment information.
Secure Servers: Our website and databases are hosted on secure servers to minimize risks.

Despite these efforts, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted partners or service providers who help us facilitate your travel arrangements, such as:

Payment processors
Hotel, tour, or transport providers
Marketing and email service providers

These third parties are obligated to protect your data and are prohibited from using it for any other purposes. We may also disclose your information when required by law or to protect our legal rights.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and improve the functionality of our website. You can control cookie settings through your browser, but disabling cookies may impact the performance of some features on our site.

6. Your Rights and Choices

You have the right to:

Access and Update Your Information: You can review and update your personal information at any time by logging into your account or contacting us.
Opt-Out of Marketing: You can opt-out of receiving promotional emails by clicking the unsubscribe link in our emails or by contacting us directly.
Delete Your Information: You may request that we delete your personal information, subject to any legal obligations we may have to retain it.

7. Third-Party Links

Our website may contain links to external sites that are not operated by us. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of these websites before providing any personal information.

8. Children’s Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website. Please review this page regularly to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about our Privacy Policy, or if you wish to exercise any of your rights regarding your personal information, please contact us at:

Zoser Travel
Email: info@zoser-eg.net
Phone: 01111376878

Refund Policy

Effective Date: [2024]

1. General Refund Policy

At Sharm Web , we strive to provide the best travel experiences. If you are not satisfied with our services or need to cancel your booking, please review our refund policy below.

2. Cancellation and Refund Terms

Cancellations Made by the Customer:
- More than 30 days before the tour date: Full refund minus any non-refundable expenses (e.g., bank fees, third-party service costs).
- 15-30 days before the tour date: 50% refund of the total booking amount.
- Less than 15 days before the tour date: No refund.
Cancellations Made by Sharm Web:
- In the unlikely event that we need to cancel a tour, we will offer you a full refund or the option to reschedule for a different date.

3. Refund Process

To request a refund, please contact us at [your email address] with your booking details. Refunds will be processed within 14 business days from the date of approval.

4. Non-Refundable Items

Certain items are non-refundable, including:

Entrance tickets to attractions.
Special event tickets.
Custom and personalized tours.
Any additional services or products listed as non-refundable at the time of booking.

5. Changes to Bookings

Modifications: Changes to your booking (e.g., date changes) are subject to availability and may incur additional costs.
Transfer of Booking: You may transfer your booking to another person if you notify us at least 15 days before the tour date. The new participant must meet all conditions for the tour.

6. Contact Us